Shipping Policy

Thanks for choosing Runfitjourney for your shopping needs! Our goal is to make your shopping journey effortless. We encourage you to familiarize yourself with our delivery details for an efficient receiving process.

Order Handling Time

Your orders will generally be handled within 2 to 4 business days following your purchase. A confirmation email with your tracking details will be sent once your order is ready.

Estimated Delivery Duration (Calendar Days)

  • United States: 7 – 12 days
  • United Kingdom: 6 – 11 days
  • Canada: 9 – 18 days
  • Australia: 8 – 15 days
  • New Zealand: 7 – 14 days
  • United Arab Emirates: 7 – 14 days
  • Malaysia: 7 – 11 days
  • Singapore: 5 – 7 days
  • Hong Kong: 5 – 7 days
  • Philippines: 7 – 14 days
  • Japan: 5 – 10 days
  • Mexico: 7 – 15 days
  • Thailand: 7 – 15 days

Tracking Your Shipment

Expect a tracking number via email within 2 – 4 business days post-purchase. Track the progress of your order using our website’s tracking feature or external sites like 17Track.net.

VAT & Import Charges

Non-European Union customers won’t be charged VAT or import duties by us in advance (duty unpaid/untaxed). If you’re outside the EU, you may be responsible for any applicable VAT or import duties, including processing fees. EU residents will have VAT applied in advance, based on the destination country’s rate.

Possible Delays

We ask for your understanding if there are occasional delays due to external factors like natural disasters, carrier timeframes, or unexpected events.

Incorrect Delivery Address

Make sure your delivery details are correct at checkout. If there’s an error, contact our support team at once. We’ll try to resolve it post-shipment but can’t assure modifications. In such scenarios, you might need to place a new order.

Choosing a Secure Delivery Location

For a secure delivery, pick a safe location, such as your home or office. We’re not responsible for lost shipments at unsecured places, like high-crime areas or restricted zones.

Get in Touch

For questions about your order, email our support team at contact@runfitjourney.com or visit our Contact page.

We’re grateful for your trust in Runfitjourney and aim to provide top-notch products and services. Enjoy your shopping experience!